Revenue Systems Engineer

The Role

As our Revenue Systems Administrator, you'll play a vital role at Affinity. We are looking for a proactive, highly motivated individual to help design and implement a best-in-class tech stack to support our GTM teams. Whether it's CRM, Enablement, Customer Success, Engagement, or Enrichment, you will be responsible for ensuring that each tool is adopted, performant, and runs reliably. You'll partner with Sales, CS, and Revenue Operations to scope projects, validate work items, and meet your commitments. This role reports to the Applications Manager.

What you'll be doing:

- Serve as the dedicated technical owner of Salesforce Sales Cloud and Service Cloud, including users, profiles, permission sets, roles, page layouts, validation rules, flows, Apex and automation.

- Own lead routing in LeanData, territory management, opportunity workflows, and account hierarchy processes within Sales Cloud

- Own case management, queues, SLAs, knowledge base, and customer service workflows within Service Cloud.

- Support Quote-to-Cash (QTC) processes within Salesforce — including quoting workflows, pricing governance, discount approval routing, and the handoff of closed opportunities; partner with Finance and Revenue Operations to ensure accurate and timely quote-to-order execution..

- Administer the broader GTM stack ,including Outreach, ZoomInfo, LeanData, Clari, Momentum, Gainsight, Tableau, Fivetran, and other key tools integrated with Salesforce. Extend the data available in these tools into actionable insights usable in Salesforce, and identify and address areas of improvement

- Use Claude (and tools like Claude Code) to automate recurring systems work.Identify opportunities to apply AI and automation to revenue workflows. Evaluate, implement, and measure AI-powered features within our existing tools, and help shape how we adopt new ones

- Partner with the GTM AI Champion program to identify systems workflows worth automating, document reusable prompts/skills, and help level up AI fluency across Sales, CS, RevOps, and Marketing

- Partner with stakeholders to translate business problems into well-scoped technical requirements. Ask meaningful questions, surface trade-offs, and recommend solutions rather than simply executing tickets

- Improve Salesforce data quality by implementing rules and automation as needed.

- Find and address tech debt, poorly constructed flows, misfiring validation rules, unneeded managed packages, rogue fields, etc.

- Manage the full Salesforce release cycle. assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence

- Maintain system documentation, process maps, and change logs; train end-users on best practices to increase adoption and data hygiene. Be a go-to resource for Sales, CS, Support, and RevOps users — triaging tickets, fixing permissions issues, and training users on new functionality.

Qualifications

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Required:

- End-to-end ownership: 3+ years of hands-on Salesforce development and administration in a sales or revenue operations environment within a B2B SaaS company, including direct ownership of a production org and at least one Salesforce process you designed and built end-to-end, from business requirement through configuration and automation to deployment and user adoption. Salesforce Administrator certification required.

- Declarative + programmatic depth: Demonstrated experience building with validation rules, Flows, an