Agentforce Architect

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# Agentforce Architect

Technology

NTT DATA

London, United Kingdom5 days agoUntil08/12/2026

On-site

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### Job description

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together

As our Salesforce Agentforce Lead you will:

- Strategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices, with a particular focus on Agentforce and related technologies.

- Solution Design: Translate complex business and technical requirements into scalable, well-architected solutions leveraging Agentforce, Data 360 (fka Data Cloud), Omnistudio, Public Sector Solutions and Service Cloud.

- Technical Delivery: Support the delivery of the solution development including prompt engineering and ‘traditional’ Salesforce development. Act as an escalation point for technical issues raised by your development team.

- Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact

- Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes

- Pre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps

- Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence

- Knowledge Leadership: Contribute to internal growth through thought leadership, knowledge-sharing initiatives, and strategic asset development

Stakeholder Management

- Proven ability to engage with senior stakeholders

- Strategic alignment of technical decisions with long-term business vision

- Strong presentation, communication, and facilitation capabilities

- Experience leading design sessions and articulating trade-offs between design choices

- 15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Public Sector. Deep understanding of public sector domains: central/local government, healthcare, education, defense, etc.

- Deep understanding of Salesforce platform with a focus on Agentforce including at least three of the following (and willingness to learn in other areas):

o Service Cloud, o Data 360 (fka Data Cloud)

o Public Sector Solutions o Omnistudio / other Salesforce Industries solutions.

o Service Cloud Voice

- Provide clear recommendations on solution approaches, architectural patterns, and design trade-offs.

- Review and quality-assure design artefacts for completeness and compliance

- Salesforce certifications are highly desirable including

o Salesforce Certified Agentforce Specialist o Salesforce Certified Data Cloud Consultant o Salesforce Certified Application Archite